How to Evaluate Your Current Industrial Gas Supplier

If you’ve been with your current gas supplier for years, it’s easy to overlook subtle signs that their service isn’t keeping up with your expectations. Whether due to growth, changing industry standards, or supplier complacency, it’s worth examining the warning signs before they affect your bottom line.

Here are some common red flags to watch out for:

• Unexpected Price Increases: Frequent or uncommunicated price hikes with no clear justification can be a sign of poor transparency or inflexible pricing models.
• Late or Missed Deliveries: If your business has experienced downtime or disruptions due to delivery issues, it may be time to look elsewhere.
• Poor Communication and Customer Service: Long response times, lack of account support, or difficulty reaching a representative are major signs your supplier isn’t prioritizing your needs.
• Limited Product Availability: If your supplier doesn’t consistently carry the gases or accessories you rely on, or can’t source specialty gases when needed, that’s a problem.
• No Value-Added Services: Are they offering cylinder tracking, inventory management, or emergency support? If not, you could be missing out on efficiencies.
• Lack of Local Support: A provider without a local footprint may struggle with last-minute deliveries or emergency service—two areas where CK Supply excels.
• No Guarantees or Accountability: If your current supplier makes promises they can’t keep, doesn’t back up their products, or fails to meet service-level agreements, it’s time to make a change.